Maximize Productivity with Limited Downtime and Unlimited Help Desk Support
At BDK Inc., we understand that your business relies heavily on seamless technology operations. When IT issues arise, every minute counts. That's why we offer comprehensive managed IT services designed to keep your systems running smoothly and ensure uninterrupted productivity.
Minimize Downtime, Maximize Efficiency
Downtime can be detrimental to your business, causing financial loss, missed opportunities, and frustrated employees. Our team of experienced IT professionals is dedicated to minimizing downtime and maximizing the efficiency of your technology infrastructure. We proactively monitor your systems, detect potential issues, and resolve them before they become major problems.
- System Monitoring
Our advanced monitoring tools keep a vigilant eye on your network, servers and devices, detecting any anomalies or performance issues.
- Proactive Maintenance
We take a proactive approach to IT maintenance -- ensuring your systems are up to date, secure and optimized for peak performance.
- Rapid Response and Resolution
In the event of an IT issue, our team is available around the clock to provide rapid response and efficient issue resolution. We understand the urgency of the situation and work diligently to get your systems back online as quickly as possible.
- Expert Assistance
Our MSP team consists of highly skilled technicians who are well-versed in a wide range of technologies. They are equipped to handle any IT-related issue and provide expert guidance and solutions.
- Timely Responses
We understand the importance of timely assistance. Our help desk team ensures that your requests are acknowledged promptly, and we work diligently to resolve your issues efficiently.
- Onsite and Remote Support Capabilities
Many IT problems can be resolved remotely, saving you time, and minimizing disruption. Our help desk team utilizes secure remote access tools to diagnose and fix issues remotely, reducing the need for onsite visits. However, we can easily deploy one of our technicians onsite if needed.
Unlimited Help Desk Support
Our managed IT services team provides unlimited help desk support and ensures that your business has access to technical expertise whenever they need it. Whether it's a minor software glitch or a critical system failure, our responsive help desk team is just a phone call or email away.
Don't let IT issues slow down your business. Our proactive approach, advanced monitoring, and responsive help desk team will ensure that your technology infrastructure remains reliable, secure, and optimized for peak performance.
MSP Tiers
This table represents our tiered MSP offerings. Any of these tiers can include Unlimited Helpdesk Support with monthly billing, or be purchased as a retainer. Request a Quote to find out more about using BDK's services in your business.
Name | pro | premiere | elite |
|---|---|---|---|
| Essentials - remote management & monitoring | |||
| Essentials - patching & updates | |||
| Essentials - anti-virus | |||
| Essentials - backup monitoring | |||
| Essentials - helpdesk | |||
| Network - snmp monitoring | |||
| Network - topology mapping | |||
| Network - dns management | |||
| Network - ddos mitigation | |||
| Network - encrypted DNS | |||
| Network - pen testing | |||
| Email - advanced spam filtering | |||
| Email - geographical filtering | |||
| Email - quarantine reporting | |||
| Email - mail archiving | |||
| Email - phishing protection | |||
| Email - impersonation protection | |||
| Ransomware - endpoint detection & response | |||
| Ransomware - password manager |